Job Description
Communicate electronically and in person with computer users experiencing difficulties
to determine and document problems experienced.
Consult user guides, technical manuals and other documents to research and implement
solutions.
Provide business systems, network and Internet support to users in response to
identified difficulties.
Identifying needs, recording them, and evaluating technical and physical security threats
to hardware, software, and data.
Applying encryption techniques and keep track of keys to guarantee data security both
in transit and at rest.
Applying and managing encryption techniques of keys to guarantee data security both in
transit and at rest.
Monitoring credentials and access rights to data and systems.
Installing and testing security software/applications. Similar to an anti-virus, automated
threat detection, prevent systems.
Monitoring for intrusions, cyberattacks, or unauthorized activity.
Protecting information, data, and systems, develop and implement security measures in
response to cybersecurity events and incidents in line with an organization's incident
management.
Creating and executing models, standards, and policies for IT Operations, data, and
systems administration.
Investigating and recording data needs, data administration and collecting guidelines,
data access guidelines, and data security.
Establishing guidelines and protocols for data backup and recovery, as well as for
network and Internet database access.
Examining and advising other information technology systems professionals on data
collection, availability, security, and suitability.
Creating scripts related to triggers and stored procedures.
Communicating remotely and in person with computer users.
Consulting user guides, technical manuals and other documents to research and
implement solutions.
Reproducing, diagnosing and resolving technical problems encountered by users.
Providing advice and training to users in response to identified difficulties.
Collecting, organizing and maintaining a problems and solutions log for use by other
technical support analysts.
Participating in the redesign of applications and other software.
Supervising other technical support workers in this group.
