Posted by: Laila Express Inc.
Laila Express Inc. in
Victoria, BC is looking for a Courier Service Manager
Requirements:
·
A bachelor’s degree or college diploma in a related
field is preferred
·
2 years of supervisory or operational experience
within a postal or courier facility is preferred.
·
Excellent communication and writing skills
Position: Courier
Service Manager
Wage:
C$47.25 per hour
Working
Hours: 30 - 40 hours per week
Benefit:
4% of the employee's total wages during the year
Terms of
Employment: Full-time, Permanent
Work
Location: Victoria, BC
Job Duties:
·
Plan,
organize, direct, control, and evaluate daily courier operations, including
parcel pickup, local delivery routes, dispatch scheduling, and customer service
coordination within the Victoria and Metro Vancouver area.
·
Coordinate
and supervise the work of dispatch staff, delivery drivers, and operational
support personnel to ensure duties are properly assigned, completed on
schedule, and aligned with company service standards.
·
Manage
the accurate and timely movement of parcels through local sorting and staging
areas, including oversight of intake, scanning, route preparation, and final
delivery processes to minimize delays and delivery errors.
·
Monitor
operational performance indicators such as delivery timeliness, parcel handling
accuracy, customer feedback, and driver productivity; review the effectiveness
of existing procedures and implement practical improvements to enhance
efficiency and service quality.
·
Develop
and administer operational budgets related to local courier activities,
including vehicle operating costs, fuel expenses, staffing costs, equipment,
and facility-related expenditures; track expenses to ensure operations remain
within approved financial limits.
·
Participate
in the recruitment process by interviewing and hiring delivery drivers and
operational staff as required by business demand; provide onboarding,
job-specific training, and ongoing operational guidance to ensure compliance
with company procedures, safety requirements, and customer service
expectations.
·
Ensure
that operational activities comply with applicable provincial and municipal
regulations, workplace safety standards, and company policies relevant to
courier and delivery services.
·
Act
as a key point of coordination between management and frontline staff to
address operational issues, resolve delivery challenges, and support the
company’s growth within the local Victoria market.
Please send your resume by
email to lailaexpress@outlook.com
Only selected candidates will be contacted.