Customer Service Adviser

Sales Associate Posted  by Employer detailsYMM General ContractingJob detailsLocationFort McMurray, ABT9H 5E6Workplace informationOn siteSalary23.00 hourly / 30 to 40 hours per WeekTerms of employmentPermanent employmentFull timeFlexible Hours, Morning, Shift, To be determinedStarts as soon as possibleBenefits: Health benefits, Financial benefits, Other benefitsvacancies2 vacanciesSourceOverviewLanguagesEnglishEducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience1 year to less than 2 yearsOn site Work must be completed at the physical location. There is no option to work remotely.Work site environmentNon-smokingAir conditionedCleanResponsibilitiesTasksPrepare sales, rental or leasing contractsSupervise staff (apprentices, stages hands, design team, etc.)Teach interest or professional development coursesExhibit designers plan and develop permanent and temporary or moveable exhibits and displays for museum exhibitions, trade shows, conventions, retail spaces and other exhibitionsOperate computerized inventory record keeping and re-ordering systemsProvide advice about merchandiseAdvertise and/or promote products, sales or servicesProvide customer serviceTrain staffConduct sales transactions through Internet-based electronic commerceEstimate or quote prices, credit or contract terms, warranties and delivery datesGreet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or leaseMaintain sales records for inventory controlBenefitsHealth benefitsHealth care planFinancial benefitsBonusCommissionOther benefitsLearning/training paid by employerOther benefitsPaid time off (volunteering or personal days)Who can apply to this job?The employer accepts applications from:Canadian citizens and permanent or temporary residents of Canada.Other candidates with or without a valid Canadian work permit.How to applyDirect ApplyBy Direct ApplyBy emailtheboisconsultants@gmail.com

Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Greet people and direct them to contacts or service areas Obtain and process information required to provide customer service Operate switchboard or telephone system Order office supplies Record and relay information Schedule and confirm appointments Send invoices Maintain work records and logs Receive and issue payments Perform clerical duties, such as filing and sorting and distributing mail Answer telephone and relay telephone calls and messages Arrange teleconferences Calculate billing charges Monitor mobile radio or telephone Provide directory assistance Provide emergency services Relay service to persons with disabilities Perform data entry Provide customer service Perform basic bookkeeping tasks

Key responsibilities:Team Leadership:Hire, onboard, and train new customer service representatives. Assign tasks and manage daily operations of the customer service team. Provide ongoing coaching and mentoring to team members to improve performance. Conduct regular performance reviews and provide feedback to staff. Motivate and maintain a positive team morale. Customer Service Management:Respond to escalated customer complaints and inquiries. Resolve complex customer issues and find solutions to ensure customer satisfaction. Monitor customer service metrics (e.g., call handling time, resolution rate) and identify areas for improvement. Analyze customer feedback to identify trends and implement necessary changes.Quality Assurance:Conduct quality assurance checks on customer service interactions to ensure adherence to standards. Identify and address training gaps based on quality monitoring results. Implement process improvements to streamline customer service operations. Reporting and Analysis:Generate reports on customer service performance metrics to track progress and identify areas for improvementAnalyze customer data to identify trends and potential issuesCommunicate key performance indicators (KPIs) to management Required Skills:Excellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesAbility to lead and motivate a teamCustomer-centric approach with a focus on service excellenceStrong analytical skills to interpret data and identify trendsProficiency in customer relationship management (CRM) systemsRelevant Experience:Proven experience in a customer service role with a track record of exceeding customer expectationsSupervisory experience managing a customer service teamKnowledge of customer service best practices and quality standards