Technical Support Supervisor

Title: Technical Support Supervisor Employer: Caliph Digital Ltd.Address: 10329 61 Avenue NW suite 1, Edmonton, AB T6H 1K9 Wages: $ 32.21/ hour Vacancies: 2 vacancies Joining: As soon as possible Employment type: Permanent employment, Full time35 to 40 hours /week Employment conditions: Day, Morning OverviewLanguagesEnglishEducation·       College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience1 year to less than 2 yearsWork setting·       Private company, corporation or industryResponsibilitiesTasks·       Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced·       Consult user guides, technical manuals and other documents to research and implement solutions·       Provide advice and training to users in response to identified difficulties·       Collect, organize and maintain a problems and solutions log for use by other technical support analysts·       Participate in the redesign of applications and other software·       Supervise other technical support workers in this group·       Provide business systems, network and Internet support to users in response to identified difficulties·       Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software·       Perform Web-server backup and recovery operations·       Provide customer service·       Manage incidentsSupervision·       No supervision responsibilityExperience and specializationComputer and technology knowledge·       Linux·       HTML editing software·       Salesforce·       JavaScript·       MS Office·       PHPBenefitsOther benefits·       Free parking available·       Parking available Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans, Youth How to applyBy emailcaliphdigitaljobsedm@gmail.comThe employer accepts applications from:·       Canadian citizens and permanent residents of Canada.·       Other candidates with or without a valid Canadian work permit.    

Title: call centre agent - technical support Employer: One Solution Consultancy ServicesAddress:  10180 101 STREET NW suite 3400, Edmonton, AB T5J 3S4Wages: $32.21 /hour Vacancies: 1 vacancy Joining: As soon as possible Employment type: Permanent employment, Full time30 to 40 hours /week Employment conditions: Morning, Day  OverviewLanguagesEnglishEducation·       College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years·       or equivalent experienceExperience1 to less than 7 monthsOn site Work must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasks·       Give access to computer networks·       Report on the performance of computer systems and networks·       Respond to users experiencing difficulties with computer·       Consult user guides, technical manuals and other documents to research and implement solutions·       Provide advice and training to users in response to identified difficulties·       Collect, organize and maintain a problems and solutions log for use by other technical support analysts·       Participate in the redesign of applications and other software·       Provide business systems, network and Internet support to users in response to identified difficulties·       Perform Web-server backup and recovery operations·       Provide customer serviceSupervision·       No supervision responsibility Work SettingConsulting firmHow to applyDirect ApplyBy Direct ApplyBy emailonesolutionjobscanada@gmail.comWho can apply to this job?The employer accepts applications from:·      Canadian citizens and permanent residents of Canada.·      Other candidates with or without a valid Canadian work permit.    

Consult with clients to develop and document Website requirementsDesign and integrate website related codeIntegrate the website with AI and CRM applicationsDetermine hardware and software requirements to achieve optimal server performanceDevelop website architectureWrite, modify and test website related codeWrite, modify, integrate and test software codeMaintain existing computer programs by making modifications as requiredPrepare mock-ups and storyboardsCommunicate technical problems, processes and solutionsPrepare reports, manuals and other documentation on the status, operation and maintenance of softwareSource, select and organize information for inclusion and design the appearance, layout and flow of the WebsiteAssist in the collection and documentation of user's requirementsCreate and optimize content for Website using a variety of graphics, database, animation and other softwareAssist in the development of logical and physical specificationsResearch and evaluate a variety of interactive media software productsLead and co-ordinate multidisciplinary teams to develop Website graphics, content, capacity and interactivityResearch and evaluate a variety of software productsConduct tests and perform security and quality controlsProgram special effects software for film and video applicationsWrite, modify, integrate and test software code for e-commerce and other Internet applicationsJavaScript Object Notation (JSON)Manage incidentsRespond to requests for help and information from Website visitors and Website designersMaintain and manage digital databaseCreate user manuals