Location: 26 Wellington Street East, Suite 906, Toronto, Ontario, M5E 1S2 Role Summary: It is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships. As an Account Manager, you’ll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management. Key Responsibilities: · Key point of contact for an account pack consisting of our mid-size customers, working towards a gross renewal target · Build and maintain strong relationships with some of the world’s greatest innovators · Negotiate and execute contracts to maximize annual recurring revenue · Collaborate with sales team to identify and grow opportunities within your account pack · Manage risk assessment plan for account pack with next steps and actions in place · Consistently deliver rolling 90-day forecasts · Keep up to date with all major product updates and articulate their value to our clients · Clearly communicate progress of initiatives to internal and external stakeholders Qualifications and Skills: · 2+ years of experience in a B2B Sales/Customer Success role · Bachelor’s degree in a STEM field, preferably in Science, Computer Science or Engineering · Proven experience in SaaS account management or sales, with a strong track record of conducting product demos and managing client relationships. · Experience in intellectual property (IP), research & development (R&D), or related technical domains is highly preferred. · Able to articulate complex solutions and deliver business cases that resonate with our customers · Experience using account planning frameworks to prioritize key tasks and activities within the account pack with a focus on value-based outcomes · Have a track record of exceeding renewal-based targets · Comfortable both giving and receiving feedback and looking inward at how to develop and grow · Curious, adaptable and thrive working in an innovative and fast-paced environment · Strong listening, negotiation and presentation abilities and are comfortable with value-based selling · Customer centric and driven by having a positive impact on Patsnap's customers. · Proficiency in verbal and written in English · Fluency in foreign languages is a strong asset, given account coverage in different regions. Work hours: 35 hours a week Benefits: · 5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days) · Comprehensive benefits package for you and your dependents from day one · RRSP Contribution Matching · Access to mental health support · Maternity and paternity leave · 2 company paid volunteering days · Life Insurance· Commission
